Live Chat

Omni-channel

The art of being everywhere, at once

For Humanly & AI Customer Support

Reach more customers with less effort even if your team is busy or unavailable to chat live.
Lightest & fastest live chat assistant that will interact customers without slowing down your website.

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Connect with customers

Alpha has extensive experience in live chat outsourcing for businesses of all sizes and needs.

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Why outsource your Live Chat services to Alpha?

Customer Convenience

Enhance customer convenience with live chat solutions and offering 24/7 support

Cost-Effective Solution

Reduce costs while maintaining high-quality customer support and improving efficiency

Proactive Support

We invite customers to chat and quickly meet their needs, creating fans and boosting sales

Data-Driven Insights

Clear analytics to highlight customer preferences, helpful in making informed decisions

Dedicated Attention

We value client feedback to ensure continuous improvement and customer satisfaction

Omni-Channel Presence

Stay connected with our chat service across multiple channels for constant customer support

Simplest route to enhance your customer success team

Alpha empowers clients to outsource their complete customer experience operations, establish a training and evaluation system, and adjust team size as required.

Apha delivers an 90% speed and cost efficiency compared to conventional methods, offering flexible team sizing based on requirements.

Our dedicated assistants focus solely on your business, consistently learning, improving, and adapting to your processes over time, giving priority to your work.

Alpha utilizes stringent quality control processes to detect and proactively resolve any quality issues on your behalf.

Your assistant is supported by our trainers, supervisors, customer success manager, and exclusive quality management system.

Solution

Let’s talk to find out what services are going to be right for you!

Appointment Scheduling Services

Live Chat Services

Pick up the best service for your needs:

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Benefits

Large businesses increasingly rely on customer service outsourcing for specialized expertise, and to gain a competitive advantage.

Our solutions are designed to be cost-effective, providing high quality services while helping clients manage and reduce operational cost.

Our solutions are designed to be cost-effective providing high-quality services while helping clients manage and reduce operational costs.

Language, time zone, tools, team size, agent quality (education background, work experience).

KPI, Process, quality control, VOC, data analysis and reporting (content, format and reporting frequency).

With a dedicated technical team and proprietary customer service software, sensitive data isolation can be achieved through either offline data integration or online API integration, ensuring that data protection measures align with the client's operational needs and compliance standards.

Our 24/7 customer service ensures your customers receive prompt support anytime, anywhere, through multiple channels, giving you a competitive edge and boosting customer satisfaction.

Outsource your customer service to us and free up your resources to focus on core activities, driving innovation, growth, and profitability, while we handle customer support with expertise and care.

Partner with us to tap into our specialized customer service expertise, leveraging trained professionals, best practices, and cutting-edge technology to deliver exceptional customer support.

Alpha helps you maximize customer satisfaction by providing prompt personalized support, resolving issues efficiently, and delivering positive experiences that build customer retention and drive business growth.