Social Media – Alpha CX

Omni-channel

Be Everywhere

Social Media Customer Support

We integrate popular social media platforms into our omni channel, enabling instant customer engagement. Our agents provide comprehensive product information and support to your company's social media users.

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Outsourced social media management — expertise and advantages

By choosing Alpha, you can be confident that the buzz around your organization is constantly monitored and that messages are responded to quickly and professionally. Provided that social media customer service is well organized, it has many advantages for both you and your customers.

Specialized support in social media customer service for all business sizes.

Staying ahead in market through expert outsourced services enhances visibility and customer engagement.

Allows businesses to concentrate on team management and strategic growth instead of social media integration.

Gain marketing insights that help in scaling efforts and enhancing customer satisfaction.

Collect data about performance and engagement to refine services and increase effectiveness over time.

47% of customers complain on social media; outsourcing helps resolve issues and protect your brand.

Lead The Market With Alpha`s Social Media Support

Our customer service model offers access to a large pool of agents, allowing you to adjust the number of agents based on your customer demand. Whether it's on Facebook, Twitter, Instagram, or through reliable phone support, our agents provide your customers with the assistance they require, allowing you to focus on expanding your business.

Omnichannel Presence

Engage customers on their preferred social platforms with timely and informed responses

Public Engagement

Trained agents manage customer interactions in your company`s style, ensuring consistent representation

Direct Interaction

Expert staff interacts directly with your customers on social media in your brand's tone across all channels

Constant Coverage

Ensure your business is always accessible, handled by our around-the-clock agents, so no query goes unanswered

Prompt Response

Respond to social media inquiries within minutes, scaling to meet demand for exceptional customer service

Personal Support

Expert agents provide timely answers and solutions to customer queries, ensuring a great experience

Omnichannel Presence

Engage customers on their preferred social platforms with timely and informed responses

Public Engagement

Trained agents manage customer interactions in your company`s style, ensuring consistent representation

Direct Interaction

Expert staff interacts directly with your customers on social media in your brand's tone across all channels

Constant Coverage

Ensure your business is always accessible, handled by our around-the-clock agents, so no query goes unanswered

Prompt Response

Respond to social media inquiries within minutes, scaling to meet demand for exceptional customer service

Personal Support

Expert agents provide timely answers and solutions to customer queries, ensuring a great experience

Simplest route to enhance your customer success team

Alpha empowers clients to outsource their complete customer experience operations, establish a training and evaluation system, and adjust team size as required.

Apha delivers an 90% speed and cost efficiency compared to conventional methods, offering flexible team sizing based on requirements.

Our dedicated assistants focus solely on your business, consistently learning, improving, and adapting to your processes over time, giving priority to your work.

Alpha utilizes stringent quality control processes to detect and proactively resolve any quality issues on your behalf.

Your assistant is supported by our trainers, supervisors, customer success manager, and exclusive quality management system.

Solution

Let’s talk to find out what services are going to be right for you!

Answering Services

E-mail Services

Telemarketing Services

Appointment Scheduling Services

Help Desk Services

Virtual Receptionist Services

Back Office Services

Call Center Services

Live Chat Services

Pick up the best service for your needs:

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Benefits

Large businesses increasingly rely on customer service outsourcing for specialized expertise, and to gain a competitive advantage.

Our solutions are designed to be cost-effective, providing high quality services while helping clients manage and reduce operational cost.

Our solutions are designed to be cost-effective providing high-quality services while helping clients manage and reduce operational costs.

Language, time zone, tools, team size, agent quality (education background, work experience).

KPI, Process, quality control, VOC, data analysis and reporting (content, format and reporting frequency).

With a dedicated technical team and proprietary customer service software, sensitive data isolation can be achieved through either offline data integration or online API integration, ensuring that data protection measures align with the client's operational needs and compliance standards.

Our 24/7 customer service ensures your customers receive prompt support anytime, anywhere, through multiple channels, giving you a competitive edge and boosting customer satisfaction.

Outsource your customer service to us and free up your resources to focus on core activities, driving innovation, growth, and profitability, while we handle customer support with expertise and care.

Partner with us to tap into our specialized customer service expertise, leveraging trained professionals, best practices, and cutting-edge technology to deliver exceptional customer support.

Alpha helps you maximize customer satisfaction by providing prompt personalized support, resolving issues efficiently, and delivering positive experiences that build customer retention and drive business growth.